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Aspire Fine Homes

Director of Operations (EOS Integrator)

Location: Houston, TX | On-Site

Build the Systems and Leadership Structure Behind Exceptional Homes

Aspire Fine Homes is a Houston-based luxury custom home builder creating architect-designed homes in some of the area's most desirable neighborhoods. With a streamlined, transparent process and a commitment to craftsmanship, client experience, and guaranteed pricing, Aspire helps homeowners turn their vision into a finished home that feels effortless, personal, and elevated.

Aspire Fine Homes is looking for a Director of Operations (EOS Integrator) to serve as the operational right-hand to the Owner/Visionary. This person will lead the company's day-to-day execution across construction operations, project management, scheduling, administration, field execution, and client experience. The right candidate is not just someone who can manage an existing system; they are someone who wants to build the machine, create structure, improve accountability, and help scale a strong custom homebuilding company with discipline and clarity.

Key Responsibilities

Lead and manage the leadership team with clarity, consistency, and high expectations.
Hold team members accountable to company goals, KPIs, priorities, and core values.
Oversee company operations across office, field, construction, project management, scheduling, and administration.
Improve systems, workflows, and processes to reduce friction, increase efficiency, and support scalable growth.
Ensure projects stay on schedule, within budget, and aligned with Aspire's quality and client experience standards.
Facilitate leadership meetings, quarterly planning, scorecards, Rocks, and issue resolution using EOS/Traction principles.
Work with ownership to review budgets, project margins, labor performance, forecasting, and operational profitability.
Recruit, coach, and develop high-performing leaders across departments.
Strengthen accountability systems and ensure the \"Right People, Right Seats\" philosophy is actively maintained.
Bring structure, follow-through, and operational discipline to a fast-moving luxury construction environment.

Qualifications

5-8+ years of operational leadership, management, or executive-level experience.
Construction experience strongly preferred; residential custom homebuilding or commercial construction experience is a plus.
Proven ability to build systems, improve operations, and lead cross-functional teams.
Strong understanding of scheduling, project execution, construction operations, budgets, and field coordination.
Experience with EOS/Traction is strongly preferred.
Highly organized, disciplined, and results-oriented with strong follow-through.
Excellent communication, leadership, and conflict-resolution skills.
Comfortable partnering closely with a visionary owner and turning ideas into clear execution.
Calm under pressure, confident in making decisions, and able to hold the line with professionalism.
Must reside in the Houston metropolitan area or be able to relocate prior to employment.

Pay and Benefits

Full-time, W-2 Employment
Base Salary: $120,000-$180,000 annually, depending on experience, qualifications, and leadership background.
Eligible for performance-based bonus compensation tied to company and individual performance goals.
Company-paid employee health insurance.
Paid time off and holidays.
Leadership growth opportunity as Aspire Fine Homes scales.
Schedule: Full-time, Monday-Friday. Occasional evening or weekend availability may be required based on project and leadership needs.

Why Aspire Fine Homes

Aspire Fine Homes is a small, established, high-integrity team with big growth goals. The company currently builds luxury custom homes in the $2M-$4M range and is preparing to grow with the right systems, leadership, and operational discipline in place. This is an opportunity to work directly with the owner, shape the company's next chapter, and create the structure that allows a respected Houston builder to scale without losing quality, culture, or client trust. If you love operations, accountability, and building something that lasts, this is the role for you.

Aspire Fine Homes is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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Director of Operations (EOS Integrator) — Position Summary

\n\n

Role Overview

The Director of Operations (EOS Integrator) at Aspire Fine Homes is a senior management position responsible for translating organizational priorities into operational plans, directing day-to-day operational activities across functions, and owning operational performance, budget stewardship, and cross-functional coordination. The role provides policy authority for resource allocation, process design, performance measurement, and risk mitigation while operating within the company’s strategic direction.

This document is an internal, formal description of objectives, expected outcomes, scope, accountabilities, and the skills and experiences required for successful performance in the role. It is not a recruitment advertisement.

\n\n

Primary Objectives and Key Results (OKRs)

Objective 1 — Deliver reliable, on-time project and service execution across the organization.\n
- KR1.1: Achieve ≥ 95% on-time delivery rate for scheduled project milestones and customer handovers each quarter.
- KR1.2: Reduce schedule variance (actual vs. planned) to ≤ 5% within 12 months.
\n
Objective 2 — Improve operational efficiency and cost-effectiveness.\n
- KR2.1: Reduce operational cost-per-project by 8–12% year-over-year (adjusted for scope changes).
- KR2.2: Improve resource utilization (labor and equipment) to an average of 85% productive utilization per billing period.
\n
Objective 3 — Strengthen operational resilience and risk management.\n
- KR3.1: Establish and implement an operational risk register with mitigation plans for top 10 risks and reduce incident recurrence by 60% within 12 months.
- KR3.2: Ensure 100% compliance with applicable regulatory and contractual requirements for active projects and facilities.
\n
Objective 4 — Institutionalize continuous improvement and process standardization.\n
- KR4.1: Deliver five prioritized process-improvement initiatives with measured efficiency gains within 12 months.
- KR4.2: Implement standard operating procedures (SOPs) and training for core operational processes, with 95% staff adherence.
\n
Objective 5 — Enable organizational capacity planning and sustainable growth.\n
- KR5.1: Produce rolling 12-month capacity and headcount forecasts updated monthly, with forecast accuracy ≥ 90% for demand drivers.
- KR5.2: Maintain operating budget variance within ±3% each quarter.
\n

\n\n

Key Performance Indicators (KPIs)

On-time delivery rate (projects/milestones) — target ≥ 95%.
Schedule variance (percent deviation from plan) — target ≤ 5%.
Operational cost-per-project and year-over-year change — target reduction 8–12%.
Resource utilization (labor/equipment) — target average 85% productive utilization.
Operational incident rate and mean time to resolution (MTTR) — target reduction 60% for recurring incidents; MTTR targets defined per incident category.
Regulatory/contractual compliance rate — target 100%.
Budget variance (actual vs. approved operating budget) — target within ±3%.
Process adoption and SOP adherence rate — target ≥ 95% for core processes.
Forecast accuracy for capacity and staffing — target ≥ 90%.
Vendor performance scorecard (on-time, quality, cost) — target weighted average ≥ 90%.

\n\n

Problems Solved (Internal and External Customers)

Internal: Aligns cross-functional teams to organizational priorities, resolving conflicts in resource allocation and ensuring predictable delivery of products/services. Provides clarity on operational policy, capacity planning, and budget stewardship to enable managers to meet commitments without ad hoc escalation.
Internal: Reduces internal operational variability by standardizing processes, instituting performance measurement, and delivering continuous improvement so internal stakeholders can scale operations and maintain quality.
External: Ensures reliable, compliant, and timely delivery to clients and partners by managing schedules, vendor performance, and risk mitigation—thereby improving customer satisfaction and contractual performance.
External: Protects the organization from regulatory, contractual, and reputational risk by ensuring controls, documentation, and remediation processes are executed consistently.

\n\n

Scope, Accountability and Core Responsibilities

Operational leadership: Translate company strategy into operational plans and lead execution across functions (project management, supply chain, facilities, vendor management, and administrative operations).
Performance ownership: Define, monitor, and report operational KPIs and OKRs; institute corrective actions when performance deviates from targets.
Budget and resource stewardship: Own operating budgets, forecasts, workforce planning, and capital/resource allocation decisions in support of strategic priorities.
Policy and process governance: Develop, maintain, and enforce SOPs, policies, and controls for operational activities; lead internal audits and compliance activities.
Vendor and facilities management: Manage vendor selection, contracts, performance metrics, and facilities maintenance to ensure cost-effective service delivery.
Risk management and continuity planning: Maintain an operational risk register, business continuity plans, and incident response processes; drive mitigation and recovery actions.
Continuous improvement: Lead cross-functional process-improvement initiatives (Lean, Six Sigma or equivalent) to reduce waste, shorten cycle times, and improve quality.
People leadership: Coach and develop direct reports and operational managers; set performance expectations and ensure organizational capability scales with demand.
Cross-functional coordination: Serve as the integrator for EOS (Entrepreneurial Operating System) disciplines—facilitating level 10 meetings, scorecards, Rocks, and issue resolution to maintain organizational rhythm.

\n\n

Key Skills, Abilities and Knowledge Required

Operational management: Proven ability to manage end-to-end operations across multiple functional areas and complex projects.
EOS or integrator experience: Familiarity with the EOS model or equivalent integrator/ops-frameworks and experience facilitating enterprise-level meeting rhythms, scorecards, Rocks, and issue resolution.
Financial acumen: Strong budgeting, forecasting, and cost-control skills; ability to interpret financial reports and translate them into operational decisions.
Process improvement: Experience leading Lean, Six Sigma, Kaizen, or comparable continuous improvement initiatives with measurable outcomes.
Risk and compliance: Knowledge of regulatory, contractual, and safety compliance in relevant operational contexts and experience implementing controls and remediation plans.
Data-driven decision making: Competence with operational metrics, dashboards, and performance reporting tools; ability to set measurable KPIs and drive accountability.
Vendor and contract management: Experience managing vendor relationships, negotiating contracts, and enforcing service-level agreements (SLAs).
Leadership and cross-functional influence: Strong leadership, stakeholder management, conflict resolution, and team development skills; ability to influence without direct authority when necessary.
Communication and facilitation: Clear written and verbal communication; effective meeting facilitation and the ability to translate strategy into operational tasks.
Technical literacy: Familiarity with project management systems, ERP or operations platforms, and common productivity tools; ability to evaluate and implement operational technology solutions.
Adaptability and prioritization: Capacity to balance short-term delivery pressures with long-term capacity planning and continuous improvement initiatives.

\n\n

Success Criteria and Measurement

Success in this role is demonstrated by consistent achievement of the stated OKRs and KPIs: sustained on-time delivery and schedule adherence, measurable cost and efficiency improvements, maintained compliance with zero material regulatory failures, high forecast accuracy, resilient incident response, and demonstrable process adoption across the organization. In addition, success is reflected in the organization’s ability to scale operations with predictable performance, reduced operational risk, and improved external customer satisfaction.

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Director of Operations (EOS Integrator)

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